Vacant job

- One of our most important functions needs you

Here at Addedo, you have the opportunity to work with a well-functioning team in a service-oriented role that makes a significant difference for our customers and your colleagues. You are meticulous, structured, and solution-oriented. You have drive and enjoy working both independently and in a group. You always strive to provide the best possible service to customers and colleagues. Do you want to develop further and be inspired by competent colleagues? Do you want to feel that you directly contribute to our operations and to our customers? Then this is something for you.

Read more about the position below and contact us today!

You will be an important cog in our support team responsible for ensuring that our customers receive the right help at the right time. The work is done in close collaboration with our specialist consultants and, of course, with the customer, where counterparts such as finance managers, financial controllers, group controllers, and group accounting managers are involved.

Your specific tasks will include:

• Receiving cases, prioritizing, and ensuring help from yourself if possible. If necessary, utilize specialist expertise from our consultants to complete cases.
• Providing ongoing feedback to customers to maintain Addedo's safe and stable support function together with colleagues.
• Coordinating direct contact with suppliers for 3rd line support when needed.

What we offer you

We strive to create great engagement by:

• Creating an environment based on strong teamwork with short decision-making paths driven by exciting challenges
• Seeing each other as the individuals we are and together creating conditions for good and enjoyable collaboration without prestige
• Having clear goals and living by our values: Teamwork, Engagement, Competence, and Balance
• Offering the advantages of a smaller company combined with the opportunity to work with and represent solutions from leading international software providers
• Providing opportunities to develop within the solutions and platforms we develop and use to support our customers. We primarily work with products based on the Microsoft and IBM Cognos ecosystem
• Making it possible to grow and develop as an individual and professionally
• Providing internal development and lab environments for personal training and skill development
• Being a company that takes its role as an employer seriously.

You will be part of a team where sharing experiences and tips is part of everyday life, and sharing is a mutually beneficial exchange that benefits you, the group, and us as a company.

Your profile and qualifications:

• A dedicated and curious person with an outgoing disposition.
• Stress resilience and the ability to deliver high quality both under pressure and during calmer periods.
• Interest in making contact with new people and helping others who need support.
• A strong technical interest that helps you quickly understand customer needs.
• Outgoing, communicative, and customer-oriented.
• Very good knowledge of English, both spoken and written.
• A positive, attentive team player who contributes to a good atmosphere in the workgroup.

Experience in the following areas is a plus:

• Windows Server and Azure
• Linux
• Powershell
• Helpdesk work

Extra points if you have experience with:

• IBM Cognos Controller
• IBM Planning Analytics
• Azure Entra ID
• Azure Virtual Desktops

Don't hesitate to apply if you find our offer interesting and feel that you fit well into the competency profile above.

All applications are handled strictly confidentially.

About Addedo AB:

Addedo supports, develops, and challenges the Finance and Business Control function. We do this by improving processes and inspiring the development of financial management, monitoring, and reporting. Through automation and digitalization, we lay the foundation for concrete value creation. We strive for our customers to feel secure, smart, and quick in their work.

Addedo Sweden has grown from zero to over 170 million SEK in revenue, approximately 300 active customers, and over 65 employees since its inception 17 years ago. We have established ourselves as the leading partner in software solutions for financial management and group reporting. Addedo has offices in Stockholm, Gothenburg, and Malmö. Over the years, we have consistently received high scores in both customer and employee surveys.

On several occasions over the years, we have been recognized as the best partner by IBM, SAP, Workday, and Workiva in Sweden, as well as in Europe and globally.